FAQs
FAQs
What is Support Coordination?
Support Coordination is a funded Category (Capacity Building – Category 7) within NDIS plans. The funding provides the opportunity for participants to work with a Support Coordinator. The Support Coordinator works closely with the participant to learn how to get the most out of the funding so that the NDIS goals can be achieved.
What if I don’t have a NDIS plan yet?
Contact the NDIS directly on 1800 800 110 (Mon-Fri, 8am-8pm) or visit www.ndis.gov.au and ask about applying for the NDIS. If you receive a NDIS plan and it includes funding for Support Coordination, then you are welcome to contact the team directly on 1300 018 346 during regular business hours or info@trustedsupport.org.au and we can provide you the service.
How do I access your service?
You need to have Support Coordination (Category 7) funded within your NDIS plan as a Capacity Building support.
So what do I need to get started?
Getting started is easy. Simply give us a call 1300 018 346 or send us an email to info@trustedsupport.org.au and we’ll have a chat about your needs and confirm whether we have the capacity to support you. If we’re a good fit, we’ll guide you through the next steps, including assigning a Support Coordinator and issuing a Service Agreement.
Are you a registered NDIS provider?
We sure are. NDIS Provider No. 4050001881. The Disability Trust (trading as Trusted Support Coordination). That means you are able to be use our service if your Support Coordination funding is NDIA-managed (otherwise known as portal-managed). The good news is that you can also use our service if your Support Coordination funding is either Plan-Managed or Self-Managed.
How long has Trusted Support Coordination been operating?
Since the first roll out of the NDIS. Back in 2014, we started operating from the initial NDIS trial sites in the ACT. These past 12 years have allowed us to see significant changes within the NDIS and we feel fortunate to have supported participants to achieve meaningful outcomes for all of these years. We take pride in our experience and continue to look forward to supporting you with your NDIS planning over the coming year.
What is your cancellation period?
As per the Trusted Support Coordination Service Agreement, the cancelation period is only 1-week.
How many people work at Trusted Support Coordination?
We have 35 people in our team working across NSW and the ACT.
What skills and experience does your team have?
All team members bring extensive experience in the disability sector and are passionate about supporting people with disability, with many having lived or living experience themselves. Our broader expertise also spans youth work, social work, child protection, supported employment, aged care, mental health, public health, and alcohol and other drug services.
How do you manage Conflicts of Interest?
Trusted Support Coordination is an independently run service within the broader Disability trust group. We take care to ensure that we are providing a range of reputable service options to consider to ensure you can choose the right service to best meet your needs. We will talk through any real or perceived conflicts of interest as part of our service delivery. We take conflict of interest concerns seriously and have our own client information management system to maintain confidentiality and also report to a separate management structure to ensure that your confidentiality and choice are central to our service delivery.